You can produce a diagnostic package for a managed computer through the Deep Security Manager but if the computer is in agent-initiated activation (AIA) mode it cannot collect all of the required logs. ![]() From there you can send it to Technical Support. The diagnostic package is created in a zip file which is downloaded locally. opt/ds_agent/dsa_control –r Create a diagnostic packageĭeep Security Technical Support might ask you to create a diagnostic package to help them troubleshoot and diagnose your issue. & "\Program Files\Trend Micro\Deep Security Agent\dsa_control" –rĬ:\Windows\system32>"\Program Files\Trend Micro\Deep Security Agent\dsa_control" -r Linux This command will remove target agent's activation information and deactivate it. opt/ds_agent/dsa_control –m Reset the agent & "\Program Files\Trend Micro\Deep Security Agent\dsa_control" -mĬ:\Windows\system32>"\Program Files\Trend Micro\Deep Security Agent\dsa_control" -m Linux opt/ds_agent/dsa_control -m "AntiMalwareManualScan:true" Force the agent to contact the manager Windows
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